Access and correct your health information
Get Quality of Care And Improve Health Outcomes
Purpose
This pamphlet explains how personal information about you and your health is recorded and managed in our practice. We also have a written privacy policy describing how we manage personal information. You can receive a copy of our policy free of charge upon request or access it via our practice website.
Personal information
The ‘personal information’ we collect includes your name, date of birth, address/es, contact details, Medicare number, healthcare identifiers and health fund details. Medical information may include medical history and any care you may need. GPs need information about your past and present health in order to provide you with high-quality care.
Our practice follows the guidelines of the RACGP’s Handbook for the management of health information in general practice, 3rd edition (the Handbook). The Handbook incorporates federal and state privacy legislation, and the Australian Privacy Principles, which requires that your personal information is kept private and secure.
Your Medical Records
This practice takes steps to ensure that your medical records:
- are accurate, complete, well-organised and legible
- are up to date
- contain enough information to allow another GP to care for you
- contain a summary of your care
- can be used to remind you, with your permission, to return for follow up, check-ups and reviews.
If you are uncertain why information is being requested, please ask your GP or the practice staff.
If you wish to remain anonymous while accessing healthcare services, please talk to the practice staff.
Providing your information to other GPs
In this practice, it is normal for all GPs to have access to your medical records. If you have any concerns about this please discuss them with your GP or practice staff.
It is important that other people involved in your care, such as medical specialists and other healthcare professionals, are informed of the relevant parts of your medical history, so they can provide the best care for you. Your GP will let you know when this is necessary.
Providing your information to others
GPs respect your right to decide how your personal information is used or shared. For example, this may be sharing your health information with specialist doctors. Personal information that identifies you will only be sent to other people with your consent unless there are exceptional circumstances. Gaining your consent is the guiding principle used by this practice in using and sharing your information.
Our practice will not share your personal health information with anyone else or another organisation unless:
- you have consented to this sharing, or
- they are legally obliged to disclose the information, in which case your GP will first discuss with you the information that she or he is legally obliged to disclose, or
- the information is necessary for you to obtain Medicare payments or other health insurance rebates, or
- there is an overriding public health and safety interest in the release of the information.
In the above cases, only information necessary to meet the requirements will be provided. Your health information will not ordinarily be sent overseas unless:
- you are informed and provide consent for this to occur, and
- the overseas country receiving the information has privacy laws that are very similar to the Australian Privacy Principles.
Using health information for quality improvement and research
This practice may use patient health information to assist in improving the quality of care we give to all our patients, by reviewing the treatments used in the practice.
Your information held by the practice may be used in research projects to improve healthcare in the community; however, this information will not include data that can identify you.
The information used for research, including the publication of research results, will not be in a form that would allow you to be identified, unless the research serves an important public interest. In such cases, identifiable medical records can be used for medical research without your consent under guidelines issued by the Australian Government. Before providing such identified information, your GP will discuss with you the information that she or he is obliged to disclose.
How do we store and protect your personal information?
Your personal information may be stored at our practice in various forms, including paper records, electronic records and visual records ie. X-rays, CT scans, videos and photos.
Our practice stores all personal information securely as per RACGP standards. Electronic format in protected information systems and hard copy is in a secure environment. All paper copies, once scanned to the patient’s file, are destroyed in a secure environment. Our practice has very stringent confidentiality procedures in place like passwords, confidential agreements for staff, contracts, secure cabinets etc.
Access and correct your health information
You have the right to request access to, and correction of your personal information. Our practice acknowledges patients may request access to their medical records when transferring to your new treating provider. We require you to put this in writing by filling out a “Request for Medical Records transfer form” and our practice will take action within 7 working days.
No fee will be charged for transfer of medical records by encrypted email. (assuming your new medical centre accepts encrypted emails). For paper copies, it is $40.00 for records within the last 2 years and $60.00 for a complete file.
Please note printed copies are only available if your new medical centre does not accept encrypted emails.
Direct Marketing
This practice does not engage in direct marketing.
Resolving concerns regarding the privacy of your health information
If you have any concerns regarding the privacy of your personal health information or the accuracy of the information held by the practice, you should discuss these with practice staff. Inaccurate information can be corrected, or your concerns noted in your record. For legal reasons, the original notes will be retained.
Contacts
If you have questions or a complaint about the privacy of your personal information, please ask to speak to the privacy contact officer at the practice.
Further information on privacy legislation is available from:
Office of the Australian Information Commissioner
Our Clinic Address
2 Juniper Ave, Point Cook, Victoria 3030
We have a large space for car parking at the rear of the clinic. The entrance to the car park is from Dunnings Road.