Cancellation and refunds
How to cancel or change an appointment at Juniper Avenue Medical Centre, and what happens with fees and Medicare rebates. A $30 fee applies to missed appointments and to cancellations made with less than two hours notice. Last updated 16 September 2026.
Cancelling or rescheduling
Call us on (03) 9395 5566 as soon as you know you cannot attend. Appointments are in short supply, and the earlier you let us know, the sooner we can offer your time to another patient.
If you booked through HealthEngine, you can also change or cancel your booking there. Cancelling in HealthEngine notifies the practice.
Missed appointments and late cancellations
A $30 fee is charged if you either do not turn up for your appointment, or if you cancel with less than two hours notice. This fee is not claimable through Medicare.
If you are running late, call us. We will tell you whether your doctor can still see you or whether the appointment needs to move.
If paying the fee is difficult
We ask patients to raise any difficulty meeting a consultation fee with their doctor. The same applies to a missed appointment fee, so please speak to us rather than leaving it unpaid.
Medicare rebates
A Medicare rebate is not a refund from the practice. It is paid to you by Medicare after your consultation has been billed.
- Pay in full with a debit card on our TYRO EFTPOS system and your rebate reaches your account within 11 seconds.
- Pay by credit card and your rebate reaches your bank account the next day, provided you have registered your account with Medicare.
If a rebate has not arrived, check that your bank details are registered with Medicare before contacting us.
Bulk billed appointments
Bulk billing is available with all of our doctors for Department of Veterans’ Affairs patients, pensioners over 65, childhood and adult immunisations, and GP care plans. There is nothing to pay and nothing to refund on a bulk billed consultation, though the missed appointment fee still applies.
If you think you have been charged incorrectly
Contact our reception team on (03) 9395 5566 or email [email protected] with the date of your appointment and the amount charged, and we will check it for you.
Payments on this website
No payments are taken through this website, and nothing is sold or posted from it. Consultation fees are paid in person at the practice at the time of your appointment. Our current fees are listed on the appointments and fees page.
Keeping this page accurate
We take reasonable care to keep this page accurate and up to date. Our fees and billing arrangements can change, so please contact us to confirm before relying on anything here. If something on this page looks wrong, please tell us and we will correct it.