Terms and conditions
These terms cover using this website and booking with Juniper Avenue Medical Centre. They set out how appointments are made and confirmed, how fees and Medicare rebates work, our cancellation and no-show fee, and how to reach us. Last updated 16 September 2026.
About this website
This website is operated by Juniper Avenue Medical Centre, 2 Juniper Ave, Point Cook VIC 3030. The information on it is general and describes the services offered at the practice. It is not a substitute for a consultation. For advice about your own health, book an appointment with one of our doctors. In an emergency, call 000.
Making an appointment
You can book with us in three ways:
- By phone on (03) 9395 5566 during our opening hours.
- Online through HealthEngine, which is a separate booking service run by HealthEngine, not by this practice.
- Through the forms on this website, which are emailed to our reception team and answered during opening hours.
A form submission or an online booking is a request for an appointment. Your appointment is confirmed by the practice, and the time you are given may differ from the time you requested.
Our opening hours are Monday to Friday, 8:00am to 8:00pm, and Saturday and Sunday, 9:00am to 5:00pm. When the clinic is closed, call 13 SICK (13 7425) to arrange a home visit or a phone consultation.
Fees and payment
Out-of-pocket fees apply to most consultations. Fees are payable at the time of your consultation by credit card or EFTPOS, and we ask patients to pay for all consultations on the day.
Our practitioners set their own consultation fees. The fees listed on our appointments and fees page are a guide only, and the amount charged is determined by your consulting doctor, how long your consultation runs, and how complex your condition is. Our doctors bill slightly differently from one another, so please check each doctor’s profile before booking.
Bulk billing is available with all of our doctors for Department of Veterans’ Affairs patients, pensioners over 65, childhood and adult immunisations, and GP care plans. Fees may apply to other consultation types.
Our TYRO EFTPOS system returns your Medicare rebate to your account within 11 seconds when you pay in full with a debit card. If you pay by credit card, the rebate reaches your bank account the next day, provided you have registered your account with Medicare.
No payments are taken through this website.
Cancelling or changing an appointment
If you cannot make your appointment, call us on (03) 9395 5566 as early as you can so the time can be offered to another patient. A $30 fee is charged if you do not turn up for your appointment, or if you cancel with less than two hours notice.
Full details are on our cancellation and refunds page.
Your personal information
How we handle the information you give us is set out in our privacy policy. If you register for MyMedicare through this website, the details you provide on that form are sent to the practice and used to complete your registration.
Links to other websites
This website links to services run by other organisations, including HealthEngine for online bookings, My Health Record, and Australian and Victorian government health pages. Those sites are operated by those organisations and have their own terms and privacy policies.
Keeping this page accurate
We take reasonable care to keep this page accurate and up to date. Our services, fees, opening hours and the billing arrangements of individual doctors can change, so please contact us to confirm before relying on anything here.
Questions about these terms
Call us on (03) 9395 5566, email [email protected], or visit us at 2 Juniper Ave, Point Cook VIC 3030. If something on this page looks wrong, please tell us and we will correct it.